Delete account
This page explains how VitalFriend users can request deletion of their account and associated data.
At VitalFriend, we respect your privacy and provide you with control over your personal data. You may request deletion of your VitalFriend account and associated personal information at any time.
How to Request Account Deletion
To request deletion of your VitalFriend account, please contact our support team using one of the methods below:
Please include the following information in your request:
- Your registered email address or user ID
- Device ID, if available
- Your organization name, if applicable
- Reason for deletion request, optional
Our support team will review and process your request within a reasonable timeframe.
What Data Will Be Deleted
When your account deletion request is approved, the following data will be permanently deleted from our systems:
- Account information
- Personal identifiers linked to your account
- Health and vital sign records, including heart rate, blood pressure, and oxygen saturation data
- Device connection information
- Monitoring history associated with your account
Data Retention
Certain limited information may be retained for a short period where required for:
- Legal obligations
- Security and fraud prevention
- System backup integrity
Any retained data will be automatically deleted after the applicable retention period.
Important Information
Deleting your account will permanently remove your monitoring history and associated health data from VitalFriend systems. This action cannot be undone.
If your account was created by a healthcare provider, clinic, or organization, you may also contact them directly to request deletion of your account and associated data.
Contact Us
If you have questions regarding your data, privacy, or account deletion request, please contact: