We’re here to help you every step of the way.
VitalFriend is designed to make remote care simple, reliable, and secure for patients, caregivers, and healthcare providers. If you need help getting started, troubleshooting an issue, or understanding a feature, you’re in the right place.
Contact Support
Our support team is available to assist you with technical issues, account questions, and general inquiries.
Email: support@vitalfriend.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
For urgent clinical or device-related issues, please contact your healthcare provider directly.
Frequently Asked Questions (FAQs)
Getting Started
How do I create a VitalFriend account?
Your account is typically created by your healthcare provider or care organization. Once enrolled, you’ll receive an email or SMS with instructions to download the app and log in.
Which devices does VitalFriend support?
VitalFriend supports FDA-cleared remote monitoring devices including blood pressure monitors, pulse oximeters, weight scales, and other connected health devices, depending on your care plan.
Using the App
How do I add or pair a device?
Open the VitalFriend mobile app, go to Devices, and follow the step-by-step pairing instructions. Make sure Bluetooth is enabled on your phone.
What if my vitals are not syncing?
Check that Bluetooth is turned on, your device is charged, and the app is up to date. If the issue continues, contact support.
Can caregivers or family members access my data?
Yes. With your consent, caregivers and family members can be granted limited access to view vitals and receive alerts.
Data, Privacy & Security
Is my health data secure?
Yes. VitalFriend is HIPAA-compliant and uses industry-standard encryption to protect your personal and health information.
Who can see my health data?
Only you, authorized caregivers, and your healthcare team can access your data, based on permissions you approve.
Troubleshooting
Ensure your app is updated to the latest version
Restart the app or your device
Check internet or cellular connectivity
Re-pair your monitoring device if needed
If problems persist, please contact our support team.
Feedback
We’re always improving VitalFriend. If you have suggestions or feedback, email us at care@vitalfriend.com.
Thank you for trusting VitalFriend as your partner in proactive, connected care.